I have a hard time believing the review from 1/10/16.
I went in this morning, about 11:30am. Nobody greeted me, so I went to the sofas, which is a large portion of the store and began sitting on models that appealed to me. Still nobody came to me.
After making my way through the entire sofa selections - I had tested out about 25 of them - I had settled on 2 of them. I sat in all of the positions, I took pictures, I held pillows up to the light. Still, no help. Available sales people were everywhere. Two were shooting the breeze not 30 feet away from me.
All I needed was somebody to come and take my money but that didn't seem to be in the cards. All in all I was in the store for 40 minutes. Never a greet at all.