We went to Gordon's looking for New Balance shoes for my daughter and I.
We were frustrated by the service. Maybe we've been spoiled by New Balance Oakland, Little's, and Nordstrom, but we expected better. We walked around waiting for at least 10 minutes until we finally begged someone to help us. We weren't even acknowledged by the two salespeople helping other customers, who clearly saw us. We were just looking for a "hey, we'll be with you as soon as possible."
When we finally got a salesperson, she was fine. She was friendly and measured my daughter and me, did the New Balance foot analysis (me only), and helped me make choices, but she didn't go out of her way to help.
Note: They have New Balance Kids; the Oakland store does not.