Here are a few tips when dealing with the Peoria office: 1) don't sign an exclusive realtor contract until you have been qualified to purchase, 2) don't be quick to sign the contract without having worked with your realtor for at least 30 days to see if she's really as good as she claims to be and you work well together. If she's as confident as she would like you to believe, then it shouldn't be a problem. Lastly, be prepared to be insulted, especially if you have a hardship situation, and you end up not qualifying to buy because she will then use the info against you and it's no longer a hardship, you're a deadbeat! She then took direct feedback I provided about the underwriting industry personally and attacked me and said she and her lender buddy didn't want to work with people like me! You know, people who want to know what regulations are being cited so I could read it for myself and become educated and informed! How dare I not trust the experts: a lender at Starboard Financial who took weeks and requested my personal taxes as far back as 2010 to tell me what 2 lenders told me in one phone conversation; and a real estate agent that was more interested in getting me to sign her contract than she was in learning what I was looking for in a house. No professionalism at all after you sign the exclusive realtor contract. Oh their website is subpar when compared to realtor.com