I work a really crazy schedule, like yesterday I worked 2pm to 12 am and today I work 12pm to 10pm, so it's not like I have an abundance of free time. I have an engagement this weekend 5 hours away and the a/c in my car isn't working so I had to find a place close and an appointment early. I found one at a local mechanic literally 3 minutes from my house. Booked a 9am appointment online and got a confirmation via text. I reluctantly woke up on time this morning, had a cup of coffee and headed to the shop. There was no place to park or any signage indicating where to do so. Regardless, I walked in and the guy asked for my name and he found it on the appointment list only to tell me I'd be getting in at 11. 11?! Why even bother making an appointment?! Why let your customers make an appointment if you have full bays at 8 am! Why tell me I should've been there at 8am when I was never told that?! I literally had to scramble to find another place to get this checked out as I truly only have 3 hours tomorrow to accomplish this now. Great job on customer service, dude, great freakin' job.