Dr. Falcon and her staff have gone out of their way for me once again. In my most recent high maintenance situation, I stepped on my brand new glasses. Her office manager had me bring the glasses in, she then took the demo pair off the shelf, and popped my new lenses in those. I walked in with busted glasses and walked out with brand new glasses. She took care off all the warranty info etc. I literally walked in and out. I would recommend Dr. Falcon and her crew to anyone!