I have a lot to say! It all started back in 2013 when I became a patient. Long story short, I had left for a few months and came back recently and somehow became a NEW patient since I've been "gone" so long. Dentist was good got my cleaning done, came back a couple weeks later to see my Ortho doctor (which I never seen that day) was waiting.. and waiting.. finally a lady who never introduced herself came into my room asking me about my past with dr. Young, I said I've been here for awhile and don't understand why I am considered a new patient. From the moment she walked in she was so rude and unprofessional! I asked who she was and why I needed to get on another contract she explained that it was part of procedures and company policies and a lot more that didn't make ANY sense! (Still didn't know her name)At this point I'm balling my eyes out because she kept bringing up fees and contracts. Called my mom, she calmed me down. We both talked to mona who is very sweet and considerate but later on.. couldn't do anything to help me with my situation. This all started when Gental dental hired new assists and what not. I use to love this place, and now I'm just so irritated and done with this place and company! I will NEVER go back to this location or company. They wanted to charge me 800$to get my braces removed which is so ridiculous since I've already payed my 4,000! SHILO is very unprofessional and I would be surprised if she didn't have any other complaints but she sure did make me feel uncomfortable and made me so upset. My mother and I will be making a letter for corporate because this was such a stressful overwhelming situation and I'm just so happy it's all over! Sooo for future reference don't come to this place! You will get screwed over!!! Thanks GENTAL DENTAL FOR A REALLY BAD EXPERIENCE!!