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  • As a Ryerson student, I've frequented this location several times and I gotta say, I've consistently been disappointed by the horrible service that I've gotten here. It's perhaps been the worst I've ever gotten from any fast food chain! The food is borderline acceptable but the service is just terrible. Every staff member here is rude, has attitude, and gives off what is commonly known as "the bitch face". From every interaction, whether it be with the employees or even (presumably) the boss, I get a very strong feeling that they don't want to be there and that they hate their jobs. I came here because of their new launch of the "build your own bowl" concept and when I asked the cashier questions about "what rice do you use, brown or white?", she replied "what do you mean? i don't know"... and then along the production line, I asked the girl who was assembling my bowl "what is that topping?" and she also apathetically replied "uhhh.. I don't really know". Great. The girl assembling my bowl also was very conservative with the toppings, giving only tiny scoops (unless I specifically asked for more). She almost looked like she was frowning the entire time, did not give me a fork to eat with, put my bowl on the counter next to my tray and then passive aggressively looked at me to insinuate I should take the tray..?? Yea, overall, a terrible experience. The bowl itself was extremely underwhelming. I got the rice base with angus beef (which is basically just the burger patty cut up in to chunks) and an assortment of toppings. The ONLY perk of this entire experience was the free guac but asides from that, the bowl was pretty disappointing. Cold, small portions, and just overall lackluster. I don't see this staying on the menu for too long and I would NOT recommend getting it, you're better off at Chipotle downstairs.
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