Don't go here. This is the heart of bad knowledge by employee's. Manager is awesome, but his people have no idea how to treat a customer. Never again will I go to this branch. I wasted three hours of my time just to use my insurance that the guy wouldn't even help me figure out. What a waste of my precious time. Oh... and I called ahead of time to try an get on a waiting list or avoid going to the store... eventually, the automated system told me to come into the branch an hung up on me. I could go on and on about how bad this was.... but there is no point. Verizon has now surpassed Qwest/Century Link for the worst service EVER.
One more point, don't use Asurion Insurance because they have no clue how to handle a claim. Verizon fail over and over.