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  • I am updating my review and increasing my rating. MOD Pizza contacted me and offered me a free meal to compensate for my less than perfect experience. They stated that they were taking my feedback into consideration. I did not respond because I did not write my review to get free food, but I do appreciate that those who make the decisions care enough to take customer reviews into consideration. I hope that the information I gave was helpful to them and that they can use it to benefit their business. *** The pizza was fine - nothing terribly special. I did not like the way that the restaurant was set up. Given, the space is limited but you should not have your guests arriving, standing in line, eating, cleaning up and leaving all in the same area of your facility. We sat at a table where the line wrapped around us. We tried to clean up, but the garbage station was blocked by the line. It was very frustrating and allowed for no privacy when eating and chatting. My main issue was that when I paid for my meal with a debit card, the cashier stared me down for not leaving a tip. If I have to stand in line to order my food, stand at a counter waiting for someone to yell out my name, carry my food to the table that I have to find, refill my own drink and clean up my mess, I am not leaving a tip. I paid for the pizza itself, but I received no service beyond my product. Tips are for service. Do not look at me like I am an alien because I did not pay you for something you did not do. If you eat at any other restaurant, you do not tip the chef, you tip the waiter/busser. Since there is no waiter at MOD pizza, there will be no tip, either.
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