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  • This is the second time I've stayed at this hotel. I love that the rooms are always clean and beds are comfortable. We did have an issue with our coffee maker. It had dusty crud build up inside where you pour the water. It looked like the crud you find on the bottom if a computer mouse. We wanted to use it for hot water only. I called room service at 3pm and asked them for hot water. The lady on the phone said it would cost $2 for the hot water and $4 room service charge. She suggested I use the coffee machine. When I told her about the dirt, she said she would immediately send someone up to replace it. 3 hours later, no one showed up. I called guest services and told them about the dirty coffee machine and that no one came to replace it. Someone was up within 10 minutes. He took a look and advised me that was just water residue and all the coffee machines are like that. So I scraped a piece of e crud onto my finger and asked him if he would drink coffee with this inside it. He responded by saying "I don't drink coffee". What a jacka$$! After arguing back and forth for a few minutes he finally agreed to bring me an electric kettle. I didn't appreciate the level of courtesy from this gentleman. We also ate breakfast at their restaurant. A bit over priced and not worth the over-done eggs I was served. Good potatoes though. Would I stay here again? Yes, but only for the quality of the room and not the service or the restaurant.
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