I called one week ago to schedule a thorough spring cleaning. I was given a morning appointment time. The service did not show up on time. I called when they were an hour late, and was told that they called me last night to change my appointment time. I told them that I did not receive the message.
Next, I was told that they would be at my house within 15 - 30 minutes. Still no show, I finally get a phone call from them 2 and 1/2 hours after they were supposed to be here, saying that they were on their way. All the while I sat here waiting for them. I told them not to bother coming and that they should check with the customer as to what time the customer needs them to come, not what time they want to come. I work the afternoon shift and cannot afford to have someone show up late or when they want to. I think this company provides poor customer service and I won't be calling them again!