My husband called them qhen he was in an accident a few years ago. From the beginning they treated him very well. He was always in the loop, when the 1st offer came in they told my husband and asked if he wanted to settle or ask for more. He was never forced to sign or say anything he didnt want. The case didn't last long to resolve and the attorney did awesome on the settlement. Over all he and I were very happy with this firm.