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  • Customer service begins before you get seated at the table, and theirs is AWFUL. It is small wonder that their service gets such poor reviews online. They offered a buytopia voucher for their Sunday brunch with bubbles, which I bought. The deadline is Nov. 30th. For the entire month and then some, the online reservations are full up for Sunday. I tried calling them. At most I got an answering machine, which never returns messages. So against my better judgment I lined up on Sunday morning and was 5th in line when they opened at 11:30am. There were perhaps 10 people behind me. I explained to the hostess that I could not get a reservation online, but as I was alone, I would be willing to eat at the bar area. She curtly said that they were sold out for brunch that day and next week (the last possible date before expiry). So I asked her what was I do. She said I could use the original amount paid at face value at any time. NO WAY! I am not giving this snobby, customer-unfriendly, over-rated wine bar one penny of my business. I have been here for dinner, and it's nothing special. There are a HUNDRED better Italian places in Toronto - they should get a reality check. If they don't want voucher business, they shouldn't issue vouchers. Period. Meanwhile I'm out cab fare and travel time. Next time I'll stick to Little Italy.
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