I read all of the reviews over the past few months. Seriously!, I eat out every day and at fine restaurants in Charlotte weekly. Again...this is one of the best if not THE best restaurant in the Charlotte metro area for the best overall food, service for Americana and Italian restaurants in our area. Those who have bad reviews are either inexperienced in fine restaurant cuisine or came during a busy restaurant week with unrealistic expectations. There is NO competition for consistency, quality, service and great value. If you want excellent service, ask for Anna or Cecilia! You will seriously never be disappointed.