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| - Sorry but these owners are quite something. We called to ask if they book live musicians. The girl who answered was very polite and said yes we do lemme get you Dennis, he handles the bookings. As soon as he got on the phone we asked if they book live musicians and he promptly said, no. We asked that we thought it said on the website they had live music. He answered "In the 20 years I have been here we have never had it". He then hung up with no further comment.
Calling back the next day, we spoke with his wife Karen not because we wanted to know about the live music but rather about her husband's rudeness. Of course she defended him saying she could not believe he would be such a way. Of course, that is her role as his wife and supporter but first he outright LIED about live music, and then second was just very short and rude to someone who may have stopped in to partake of their services.
Sorry but after an experience like that, how COULD we go there? If Dennis was not interested in booking, a simple sorry no we aren't booking right now would have been appropriate. Lying about it and his behavior just were not called for. And to Karen, maybe you could not imagine your husband acting rude but it happened. We would NOT have called back if it hadn't. If we were told, no we aren't booking presently, we would have let it go.
There is no doubt that when people are there in person, they put on their customer face and are all smiles and joyful, as per many reviews here. Perhaps their phone manners are just what is lacking. It was quite a shock I will tell you, especially seeing how on his site, Dennis portrays himself as a man of God, a preacher. Is THAT how the church teaches it's representatives to act? Very disappointing.
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