You would think after buying a brand new car and leasing another that you would get excellent service. I chose this dealership from my great experiences in the past even though I currently live in SC. If you want a car salesman who's arrogant, rude and has absolutely no idea what he is doing Thomas is your guy. They come up with numbers from nowhere- prices higher than whats on the internet and try and trick you. Then when your salesman doesn't actually check into how much you owe on your lease and gives you bogus number, tries to pressure you into signing it.. you say no and he comes back with a number 2k higher because he didnt do his research in the first place. The finance manager is another unprofessional clown who looks like he rolled out of bed. Also it gets better!! Their customer service agent Monet calls to ask how my experience was- acts concerned then never calls me back. Guess what.. I rode down to gastonia and they earned my 23k :) Seriously never do business with these people- they are why people hate dealerships and buying cars.