worst customer service possible. for one of the biggest electronics in the world your service and equipment are at a very poor level. obviously i am not the first or last person to receive horrible service by them. as some of the comments stated below many people have had issues with screen replacement. they had changed my screen at a different apple location (summerlin location) and i had proof of the payment of the screen replacement $150 apples workers told me that if its not an apple part i would have to pay 110.00 for a new phone if they took it apart and couldn't put it back together. so essentially if it's not covered by apple then i'm out close to $300 price of a new phone.