Love the patio, friendly staff and free drinks for my birthday thanks to their Sbux Gift card/Birthday deal. I went to redeem mine this year, and the free drink wasn't showing up on my account. The barista very sweetly gave me my order for free anyways.
On another occassion my 3 year-old daughter was running around and scraped her knee. The barista working that day gave her a free cake pop, which of course made everything better quickly. :)
In case your wondering, I'm not a regular unless it's winter and the Caramel Brulee latte is on the menu. :)