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| - So... I've been here a couple times now. First for just drinks with friends who we were visiting. They love this place and frequent it all the time. My boyfriend and they all say they love the place for its beers and great food but on my last day in town that was not what I experienced.
We decided to get our last bite to eat in town before hitting the road since we were staying right across the street. Sad we just missed breakfast:( so instead I ordered their Friday special hot valley Thai salad with shrimp. (Shrimp were perfectly cooked & seasoned) and I was eager to enjoy the rest of it, I even took a pic because it looked soooo good..but I could not eat more than two bites without my mouth scorching on fire as my face turned bright red!! No where on the menu did it mention it had those thin red and green super spicy chilis chopped up in there WITH THE SEEDS! My mouth was on fire! U can't serve raw chopped chilis with seeds in a salad. What if an elderly person ordered the dish took a bite choked and died?!? I'm not even kidding! people have sued and won for careless little things like that. Regardless, It was impossible to pick all those peppers out. Even after taking a bite of my boyfriends sandwich (since I couldn't eat my salad) he said the heat from my mouth must have got on his sandwich because his next bite was so spicy! Lol (the BLT was pretty good btw!) and we can handle spice but this was just unbearable. The dressing was not the best pair either, chili lime vinaigrette? Too soy-vinegary.. maybe a creamy cilantro lime ranch with the chilies incorporated would be better, but even ranch didn't help cut the heat.
I know it's just a salad but it was one of the first and only plates I've ever had to send back. And it's not just about a flop order, or menu misprint...
But the overall dining experience.
Our waitress was great, excellent service on her part. Yes, she promptly came back and politely said she would comp the plate , asked if I wanted anything else, (no we had to hit the road) and she was friendly!
The manager however, who we noticed walking around talking to his regulars and players at the tables not far from us, did not even have the respect for his establishment to address or acknowledge a comment or concern from a paying customer who could possibly become a regular in the future! Our friend who was paying for the meal is also a restaurant manager and he was very upset at how this manager handled my experience. Which is why I had to turn to yelp. At least come by when you walk RIGHT past us with a simple "oh you didn't like it? Sorry" nothing! At best a manager would offer to replace the meal, as their customer would like it, with no cost. But he probably just grumbled to himself and assumed I was being a nuisance. Not the case sir, maybe you were having a bad day but I hope you step up your customer service and treat all your guests hospitably, not just those who are throwing money into your table games. Disappointed :(
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