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  • Warning on Sprint: Even if you pay the monthly handset insurance, they have engineered their policies to basically force you to purchase an upgrade and re-up your contract if you run into ANY hardware problem after the first year or so of ownership. The insurance only covers a direct replacement. If your handset is even slightly out of date they will tell you to wait (phoneless) 3-5 days for the replacement to get to you. Of course, you can always upgrade . . . for a fee. . . But if you have made the mistake in good conscience of taking the phone to a service center first and waiting an hour to see if your phone can be fixed, and then decide to upgrade while there, that's an $18 fee for trying to get it fixed in person rather than just putting in your ticket online and waiting 3-5 days. When you call to complain, you will be told that the charges are "system generated" and thus can't be removed. I found that escalating to a manager (using keywords "cancel my account") and telling him/her that you have a system that will generate letters to the attorney general and your credit card company and there is NOTHING YOU CAN DO TO STOP IT tends to work. I got my $18 back and I strongly suggest everyone else do this as well. If you don't get what you want on the first call, call back. And again. And again. These policies apply no matter which plan you are on, and no matter how long you have been with them, and no matter how much other business you represent as a corporate customer. So why 2 stars? Because really all cell phone companies basically suck balls and have from day one. At least Sprint usually lets me connect.
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