I know a lot of times people only want to complain. I had the best service at the Boca Park store and telling all my friends and family about it.
I've had a billing issue with my DIRECTV service that's been going on for 4 months. I normally visit the Centennial Gateway store but I've been in there 3 times for the same issue and gotten no help.
I came to the Boca Park store and asked for a manager, I spoke with Rick. Although he wasn't able to solve my issue immediately, he has followed up with me several times and ultimately did resolve the issue. It might not seem like a lot, but after being brushed off at the other store it was nice for someone to do what they said they were going to do.