Lady was nice to my daughter. DVD didn't work, I asked for the Deluxe which is supposed to include a shampoo, haircut and style. She washed and conditioned my daughters hair and cut it like I asked. "Styling" involved her putting a ton of glitter gel in my kid's hair and then turning on the blow dryer for (literally) one minute. I purchased shampoo and conditioner from them and all told I spent $70. We will not be coming back.