They once we're a good company but corporate office decided be like several of other plazma centers that suck and get a slow computerized screening system. It once took me about a hour and a half to go threw the whole process but now about three hrs. I was recently screwed out of a new referral bonus because the frend I referred had go there more than 10 years ago. The only reason I still go once and a while is because my other options are even worse.