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| - We've been to Caballero several times before and have always had good service and excellent food. Since Mother's Day was coming up, we decided to make reservations for the Mother's Day Sunday Brunch and take our family. This was a huge mistake that left us feeling embarrassed and pretty much ripped off.
Our reservations were for 2:00 pm and we arrived right on time. We were told they were running about 15 to 20 minutes behind and we would have to wait. Our wait ended up being 45 minutes before I finally asked for a manager. Up to this point we were completely ignored and the staff was totally unprofessional. As we stood watching, the hostess stand became the hang out spot for what seemed to be most of the staff and they stood around joking and having a good time while we waited. Another group waiting in front of us was being served Mimosas while others like us that were waiting were ignored. After asking to speak with a manager, a gentleman came out and actually asked me what he could help me with. He apparently had no idea we had been waiting for 45 minutes past our reservation time. I told him we had been ignored for 45 minutes and I was tired of standing there looking stupid. The manger then walked over to the dining room, looked around and magically a table appeared. Although we were seated right away, we never received any sort of apology from any of the staff, even the manager.
Once seated, we made our way over to the buffet and couldn't have been more disappointed. All of the hot food was in individual chaffing dishes that had no heat under them and the food was cold. You could tell the food had been sitting for a long time without heat and without being changed out for fresh food. The carving station/omelet station/waffle station (all located on one little tiny table) was ok and had a very friendly cook. The seafood buffet was very good (Shrimp, Crab Legs & Salmon) and the cocktail sauce was excellent and tasted homemade. The desserts were also very good, although just like the rest of the buffet, everything seemed to have been sitting out for a long time, had been picked over and just didn't seem very fresh. The entire presentation was terrible.
We spoke with some friends that attended the Mother's Day brunch earlier in the day (10:30 am) and they had the same experience with the food that we had. We've all had pleasant experiences with Caballero in the past but none with the Sunday Brunch. After swallowing an almost $200 tab and the embarrassment we endured with our family, I'm not sure that we'll be returning to Caballero again anytime soon. I definitely recommend some training for the staff and the ownership may want to reconsider the Sunday Brunch. Both the restaurant and the staff don't seem equipped to handle it and they probably have more customers than they know that feel the same way we do.
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