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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • We book well over 100 groups each year on US based and international airlines. US Airways has generated the most complaints from our customers than any other airline in the first 4 months of this year. When we tried to address some of the more critical complaints/infractions, their Customer Relations Department told us each individual in the group would have to file a complaint on their own. This made no sense when in fact WE booked the reservations for our customer and chose US Airways as their means of transportation. Think about it. Why would they alienate the customer who chose to book their group over other airlines? In March we experienced substantial flight delays and/or cancellations by US Air for 3 different groups. Each situation was handled with a blatant lack of regard for their travelers. Two of our groups experienced rude and unprofessional treatment from US Air staff at Orlando. One of our groups with 75 students missed an entire day of their tour due to US Air mechanical problems. This was one of the groups traveling from Orlando. US Air's response was they're not obligated to compensate or re-protect the customer unless it's an involuntary bump situation. Wow. So they can delay or cancel your flight for a variety of reasons for days on end and you're screwed unless they overbooked the flight. Now with the US Air & American merger - we can expect the same piss poor customer service on an even larger scale. The newly merged leadership is heavily weighted on US Airways side, meaning more low cost product standards. Doug Parker will be graded on profitability, albeit at a high cost to customer service and overall quality.
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