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  • Ok, I think everyone is aware that this place was rough for a long time. I was really disappointed in the sorry reviews, but they were undeniable. Now, vehicles are what they are and sometimes they break, it's really the people and how they interact with customers and address concerns that matters most. That said, in the last few months Autonation has COMPLETELY CLEANED HOUSE here. Not only did they level the actual building and build a beautiful brand new one, but they did the same with the management and staff as well. I've seen a drastic difference in the way the new team approaches customer service and post sale support. I say that as a customer and an outside vendor that regularly interacts with the old and new team. Since about January, the new mangers have made it their mission to bring on new staff and train up existing team members in a way that will make Ford Scottsdale the best in class moving forward. It's going to take time, but the new people genuinely care about their customers needs whether they purchase something or not, and even after they leave. Management makes it their business to write wrongs and ensure that issues are resolved in a fair and timely manner. It's pretty darn refreshing. I'm very much looking forward to seeing these guys build better relationships one customer at a time. Just go in and ask for the GM Darren, or the Sales Manager Tom. Both wonderful guys that will take a minute to shake your hand and make sure you get what you need! It's safe to come back ya'll!
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