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  • Bottom line, borderline rude, seemingly lazy, and expensive. I've been to the previous location a couple of times and, as another reviewer wrote, shipping materials are ridiculously expensive. Stopped in today for a simple mission: drop off a prepaid FedEx overnight package (containing sensitive documents). How hard can this be? Asked for a receipt and was told, "we don't give receipts". So I asked, "are you not a full-service FedEx location? to which they replied, "yes, but we don't have to give receipts. Most people just take a picture of the package with their phone. You can get tracking information after 4pm". While another review commented they were nice, based on this exchange I found their attitude to be less than service oriented. I guess it was just too much trouble for them to take this PRE-PAID package that they simply drop in a shipping bin. And regarding taking a picture of the label - that serves no purpose insofar as proving that I dropped the package off and they accepted it. If at this point they lost it (or worse, stole it), I have no proof whatsoever that I dropped it off. In contrast, I have shipped UPS many times, printing my own labels. Every single time I have dropped off the package at The UPS Store here in Fountain Hills (also a franchisee just like Pony Express) they ask me, "would you like a receipt?" and then provide one with weight of package, drop-off time and tracking info. I've noted it takes them under 15 seconds to scan the label and provide the receipt. Adios Pony Express. What possible reason would I have to come back? Shipping supplies are available all over town for far less than you charge, and other businesses have proven, unlike you, that they value my business. If I have to ship FedEx for some reason, I'll drive to a REAL FedEx location, or just schedule a free pickup.
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