My husband and I have been taking our babies to Groomingdales for 2 years now. We have 2 poodle mixes. We have seen many different staff members come and go but overall the service is pretty consistent. We do teddy bear cuts on our dogs and have always been satisfied. The price you can not really beat or ask for much more. I have noticed that if you go when they first open at 8am during the week the service is faster and a bit more detailed. I know that my little one is hard to work with so I always tip and they take great care of them. Even with tip the price is lower than petsmart. No, it's not fancy. No, they are not cheerleaders working with puppies. They are groomers they bathe dogs and hear them bark for 8 hours a day so if they dont smile I honestly dont care I only care that whenever I pick up my dogs they are clean, they smell good and they are not cut or traumatized and to this day that mission has been accomplished!