We were able to purchase 3 fantastic Patio Heaters as part of a great discount at Fry's for our "Holiday Bonus" of 50% off. We assembled all and 1 didn't light up, so we called AZ Patio Heaters to trouble shoot and still couldn't get #3 to light up. Dan suggested we bring it in so we did he checked it and got it working in no time, it turned out to be a small fix. After that 1 on 1 attention on a very busy after noon they then gave us 2 complimentary covers for our heaters at what we guessed was for our inconvenience? I would use them again for both repairs or for purchasing nice outdoor additions for any home.