Whoever the female was took my delivery order on 8/4/15 at 7:15pm was horrible. She made fun of the street I live on with another co-worker as I heard her clearly. She failed to get my order right after repeating myself multiple times, different ways hoping she'd grasp comprehension. The employee wasn't taking the time to listen to what I wanted to order. She asked if I wanted a drink with my order after I told her moments prior, "a 2 liter Diet Pepsi". While writing this review, I got a call from another female employee saying they are out of 1 of the things I ordered. Why isn't the staff on point with what they have and don't have available to customers? Why did I have to repeat credit card # 4 times over, security code twice? I asked the female that took my order, "Are you OK?!"
I am management at a restaurant downtown Madison. If she were my employee, I would've sent her home with a copy of her write up. Her actions an poor customer service is unacceptable and I'm letting it be known.. The staff needs to utilize www.360training.com to enhance their job performance and customer service skills. I'm thoroughly disgusted....