I have been here a few times now. Each time I go I am greeted by very friendly staff, they take my coat and offer me a beverage. One time they had a one of their staff gave me a complimentary massage while I waited. I know this is not the norm and don't expect to have this service every time but I do feel treated quite well each time I am there. When it comes to my hair cut I can be picky but Pinklime has always been spot on.