| rev:text
| - Me and my girlfriends had heard of Mezzo Bistro and Wine from several people and decided to try it out on a Wednesday, as it's advertised as ladies night - half off drinks and appetizers. The three of us ordered two meals, an appetizer, a bottle of wine, and several glasses of wine - our bill totaled in upwards of $100. The food was delicious as is why I even gave the 2 stars, but when we requested the discounts advertised, we overheard employees discussing our request in the most unprofessional manner. Suddenly, there were conditions to ladies night specials with a certain menu (not advertised) and the waitress (albeit - it wasn't her fault, she was on her second or third day on the job with limited training) didn't pour us the house wines as requested. We were extremely shocked at how distasteful the chatter about our request was behind the bar and in the kitchen - and when we told them that we overheard their unprofessional nature, they were unapologetic. The manager came out explaining that the new waitress didn't know the procedures for ladies night and placed the blame entirely on her - while not even discounting ONE glass of wine! He threw a free bottle card at us (with the purchase of two entrees - which was less than classless on his part) and said that he would like our return business. Well, I had several people ask me on my check-in via FB what I thought and I had to elaborate on this experience although the food was what were expecting and more. Shame, shame Mezzo - I know you detracted several of my FB friends (one of whom planned to try it this weekend with his friends from out of town) with your service being less than acceptable. And the blonde waitress/bar back needs to go with her blatant disregard for patrons and customers in ear's reach. Trashy experience, though isolated.
|