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  • We have purchased La-Z-Boy for many years. We always found the quality to be excellent. Until now. We purchased a full living room of furniture; custom chairs, couch, & tables. We are very disappointed with the tables. Two of the three were damaged. We waited nearly a month and a half for the repairs. The lift top table is still not working properly. Although the sales staff was very good, the best experience was with NANCY, the decorator. She is awesome. Unhappily, the next furniture purchase will not be with La-Z-Boy. Although I like the traditional look, the product is not what is used to be. I am sure I can get the same quality for much less money. In addition, the wait for both the furniture and the repairs was annoying. The repair service seems very unorganized. They do not return calls.
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