I'm afraid I have to join the reviews about no communication. I initially called for a filter motor replacement on Thursday, June 29. After a promising call-back, the guy said he'd call me back to set up an appointment later that afternoon. I have still not heard anything and I ended up finding a great company who took care of the work in less than 30 minutes total.
I wouldn't normally review a company I've had no actual dealing with, but if they don't care to even call back, that is a bad sign for the kind of business they are conducting. I'm hoping this review (along with the others) leads them to improve customer communication and relations.
If not, I now have a great pool company that I would not hesitate to call again (Innovative Pool Concepts).