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  • We love our doctor, but we have been repeatedly frustrated with the staff at NSPEDS. Anything that involves paperwork beyond the front desk is very, very frustrating. The latest issue has been regarding getting simple camp health forms filled in. We were told to email them in, and that they would be filled in and returned. We emailed them in, and then heard nothing. We heard nothing after several emails and follow up phone calls from us. When we finally got through to a human, we were told that they were waiting for a call back from us regarding the TB portion of the health form. They even read notes off of the computer "waiting for a call back from mom..." which call was absolutely not placed to me. We never got a call saying that this was an issue, and but for our repeated calls we never would have found out what the hold up was. We called the camp, got the TB issue cleared up, called NSPEDS back and said to skip that part of the form and them please email us the signed forms back. We again heard nothing for weeks. I called and left multiple messages asking again for them to email the forms back to me and heard nothing. We ultimately went in and got them in person, the day before we leave to take the kids to camp. I get the impression that there are too few people handling too much paperwork, and none of the people that you do get through to are pleasant.
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