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| - I do not recommend this place. Please, if you love your furbaby do NOT leave them here.
In total I paid $712.18 + $404.99 = $1117.00 to board 3 cats. Yes, thats over a thousand dollars to board my 3 cats for a little over a month. One cat (my precious ragdoll) was to stay there for a total of 3 months while we do renovations - In total - around $2,300+
A few weeks after my Ragdoll went in, I received a call from Ron, the owner. He called me to let me know that he was going to charge me an additional $50.00 because it was too much paperwork that he had to deal with since I was boarding 3 cats. He said it was so much work he had to do, it was giving him a headache so it makes sense to charge $50. I was never notified of this sudden 'charge' due to his 'headache' beforehand.
I asked him if he was aware that I was spending close to $1500+. He said that he will charge me $50 regardless because it I am making it really inconvenient for him to have 3 cats there. Then he sent me the invoice for the extra $50 immediately after we spoke on the phone (within 3 minutes).
Really, I am making an inconvenience for services i am paying $2300 for?
Before the call from Ron, I went to visit my cat over the weekend and noticed a few things about the place - A) The place smells really bad. I went to a few cat shelters around Toronto and I never noticed such a stench coming from those places like this place. B) It is further, west/past Oakville in Bronte, ON. For people coming to Toronto it is NOT worth it to drive here. C) My cat is terrorized from his stay
THE WORST PART
I cut my cat's stay short immediately after I got the phone call - I picked him up that weekend as soon as I could. I immediately noticed that he had lost a lot of weight. He is also very irritable and is acting 'off'. He tried to bite a family member - He has NEVER done this and is an absolute sweetheart. He went outside the litterbox for the first time in his life. He also has a fever. I took him to the vet and they are saying to monitor him for a few days. I don't know what happened to him while he was at the Cats Castle but I am definitely NOT recommending this place.
Also, although I picked my cat up one day early, Ron didn't forget to charge me for an extra day because the place 'works like a hotel, you came at 3:10pm so I can't refund you for that day".
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