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  • Avoid this Jcpenny. Really do they have quite possibly the worst costumer service ever. My husband and I went there, we had an entire shopping cart trying to get ready for my mother-in-law's upcoming wedding. She decided to pay for everything using her jcpennys card but the people at costumet service said we could not do that unless she was present. We understand the store has policies and this is not why we are upset. We calmly asked for the costumer people to work with us and explain to us how we could go about doing this. The costumer service lady was completely rude and mean. She practically told us to F off. Everything out of her mouth was "no no no can't do that we dont do that" even the man who was working next to her looked scared. When my husband asked for a manager. She very conveniently started checking out the lady behind us. Seriously avoid this jcpennys at all cost. Avoid this store particularly avoid the short lady at online pick up with short black hair. She will not help you at all. We simply wanted guidance as to how we could do this transaction.
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