I've been here many times for work lunch. Usually the staff is fast and very nice. The turkey/bacon/avocado on whole wheat is absolutely delicious as a lunch combo with potato salad and a pickle. The Club Mex is pretty good. The blueberry smoothie is edible, but it's no Jamba Juice. The chicken salad is also delicious, although one time they didn't cover my whole sandwich with it -- they left a quarter of my sandwich blank. So I took a star off for that, and on rare occasions my sandwich took forever to make for no apparent reason. As another plus, however, Einstein's "club" coupons are unusually good (i.e. 2 for one). I just received one via email.