I tried to purchase patio furniture covers using a gift card over the phone. After the sales rep. took my details and completed the transactions she informed me that it did not go through and that I could not use my gift card over the phone. I called the credit card company and found that BB&B had taken the funds out. I called back the store and they had no record of the transactions. So basically, they washed their hands of the situation and told me to deal with the credit card company directly to get the money back. The card is showing a transaction with BB&B and told me that they would have to refund me directly. They said they cannot as there is no record in their system even though they remember trying to making the order. Absolutely, crazy. I may never get my money back and I don't even have the merchandise I paid for. I am very unhappy with the service and the way it has been handled. I will follow-up with card company but not what you expect when making a purchase.