Wow, I'm surprised at all of the negative reviews. I came here with a friend and we both had a wonderful experience. I actually appreciate that they cut deep with the cuticle clippers; I feel like I finally got a worthwhile pedicure. I was upsold on the gel which was a little annoying but it was about time I try them. I got a manicure without polish and it's not the cleanest trim but I was mostly after the nail bed work anyway and that too was fantastic. I did not notice any of the cleanliness issues the other reviewers mentioned.