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  • Service was terrible. I placed an order an hour before closing on Sunday at 6pm over the phone. I was told they only had one oxtail platter left so, I ordered it for pickup along with jerk chicken platter. I was told it would take 15 mins. I arrived 20 mins later. I was told 40 mins later, nearly 7pm that they no longer had jerk chicken but they still had one platter of oxtail, which is the OPPOSITE of what I was told over the phone. One woman ordered the same two meals as I and was told the same thing over the phone, that they only have one ox tail platter left, however that was not true. So not only did I have to wait 45 minutes in the restaurant for my meal AFTER having ordered over the phone. Then, I was only given half my order. The woman at the register kept making excuses that it was Sunday so they typically run out of food at this time. However, I was given the wrong information over the phone, had to wait significantly longer than I should have and still didn't even get an apology for the confusion and inability to complete my order correctly. In total, I waited an hour for an order I was promised but never received.
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