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  • I would have loved to give a better rating but service was a bit off. The sales guy was by far the best we encountered in our search with actual samples and tons of options. The pricing was very competitive. We ordered three Cloplay garage doors which we have found to be beautiful and of great quality. Aurora Overhead Doors uses sub-contractors and I am afraid in our case, they fell far short of expectation. It started when they did not clean up after themselves with rivets and nuts all over the garage floor. The seals were badly installed with a one inch gap to the floor on a couple. The installer obviously never set up the door openers as one door had a 1/2 gap to the ground when closed. The springs were not lubricated and made a squeaky noise when opening and closing. The sheet metal guy did not show up for a week after the promised date but he did do a great job. I have been accused of having a bad case of obsessive compulsion so I cleaned up, fixed the openers and lubricated the springs myself and only called to have the seals replaced. The seals were replaced promptly the next day. In defence of Aurora Overhead Doors, they apologized profusely for the shortcomings of the installation team and wished that I had left the cleanup and repairs for them to do. I am very happy with the end result and the quality of the doors is exceptional but would be hesitant to recommend them based on the installation.
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