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  • Charming sales people; terrible service advisors. The purchasing experience might be pleasant, but the maintenance life of your car will require dreadful personal experiences with the service department. Oil changes are cake, but anything beyond that won't be addressed well - specifically issues under warranty. An employee shared they prefer to do work outside of the warranty time frame as warranty work only pays them half what they would otherwise charge. Unfortunately, I had to visit the Showcase Honda service department for a reoccurring issue that would set off my check engine light due to a fault fuel tank. The issue spanned 5 months and was ultimately resolved by a different Honda dealership that seemed to care about the safety of the vehicle and their service reputation and not solely making max profit for any given issue. You being extremely concerned about your vehicle is not their concern - unless of course there's a survey involved and then they'll subtly mention the upcoming survey while sweetly checking you out. Save yourself a trip and work with a different dealership. Interacting with Showcase is stressful and not at all what I anticipated when purchasing my car at this dealership less than a year ago.
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