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  • We have always loved Cheesecake Factory, but this experience ruined it. This was our first and last time at this location. We were here for a Family party and it was the most unpleasant dining experience we have ever had. To start, we were to wait 45 minutes for our table, which is completely understandable on a weekend. Come to find out, the table they prepared was the wrong size, so we then had to wait an additional 20 minutes for another one. Upon ordering our appetizer, we we're excited to get a side of our favorite sauce. We got the attention of another server who said she would take care of it. No one ever came. We were given the wrong drinks twice. After ordering our entrees, we wait OVER AN HOUR for the food to come out.The waitress avoided us so we had a hard time even getting her attention. We got the attention of another server TWICE to see a manager. Nothing for about 20 minutes. Finally, when the manager comes by the table, she informs us she had just been told by the cook that our server had forgotten to put in the order. She laughed it off and offered cheesecake. Had we been in the know, it may have made it a little better. Our server not once apologized and instead seemed to avoid our area for most of the night. Not to mention my two nieces are under two years old and were starving. The head manager ended up coming over and fixing the situation. While I do appreciate that, I can't justify more than one star. This was supposed to be a special family event and the experience was anything but special.
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