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  • If I could leave 0 stars I would unfortunately I can not . My wife and myself went in on Friday July 26 to look at a 2012 Dodge Ram 3500 . We took it for a test drive and the exhaust fumes in the cab was terrible. Then we went back inside and worked a deal with the exhaust problem to be fixed later in the day. Our sales man called later that night and said it was ready to go , so we drove back to the dealership to get it . We signed a BCA that would allow us to have the truck from 7:30 to 5:30 pm the next day . We started home and made it maybe a 1/2 mile before the smell came back and we returned to dealership . The next day I went back to dealer ship to get the truck again one of the sales managers Charlie said he wanted the service director to take one last look at it . They found a exhaust leak and said it would be 1 hour to have it fixed , My daughter and I sat there for about 3 hours . When they finished we went to the front to pick the truck up they told me that they had another buyer and wanted me to sign the papers right then in order for me to get the truck, my 24 hour test period was gone . I talk to a sales manage who was rude and said since I didn't pick up the truck last night that is not a option anymore even though the truck was not drivable at that time . The sales manager Alex said he was the last person I could talk to when I asked to speak to someone higher up. I found this not to be true when I got home and got online and found that the GM is named Mike Messina I called and left a message for him he was prompt in returning my call and was very apologetic . So when it is all said and done the sales man Jessie Hernandez was a nice person and good to deal with Charlie was also pleasant their main problem is the middle management who was very rude . The GM called as I was writing this and assured me that he would look in to this . I hope they do and the problems they have with the sales managers is rectified.
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