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  • Smaller store than most in the Glendale area, but it was clean with a good layout. We stopped in for a few items before Thanksgiving and it was a madhouse, as expected, but the reason for the two stars was more than that. My sister caught her eye on a patio set this store had on sale. She pulled the tag, took it to the front and paid. As she swiped her card, I realized that she was charged $50 too much. When pointing it out to the cashier, she couldn't tell which dollar amount was the discount and which the credit card was actually charged. Either way, it was wrong. The cashier didn't know how to deal with it so she sent us to Customer Service so they could fix the price and pull the patio set. The customer service guy was super nice and gave her an extra $5 for her trouble, in the refund of the difference and called to have the set brought up. It was 30 minutes of awaiting, checking with three different people, three different times to find out what was taking so long - only to find out that they didn't have a boxed set, only the floor display. My SISTER has to ask if they would call another store to find if they have a boxed set available. (I thought they would have offered or done it already with how long we were waiting) Another 30 minutes later, they refunded the entire purchase, and set her on to the next store that had a set waiting. Sheesh! It shouldn't be so difficult to figure out if something is in stock and if not, who else would have it. It seemed that whenever we asked someone if someone was bringing the set around - no one knew what was going on or who was working on it until someone in a tie jumped up and went back there himself. At the second Fry's, with the boxed patio set, of course the price was higher and my sister had to argue with the second store to please call the first one to get it settled. It was finally settled and she ended up with her set, for the displayed price, but took almost two hours.
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