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  • Let me start out by saying: I love Mama Ricotta's food. I've had several great experiences both in the restaurant and with their catering. That being said, last night's performance -aside from the scrumptious food- was not acceptable. I went with a group of ~15 people to Mama Ricotta's for a Christmas function. I was one of the people that voted to have the event at the restaurant because I've had such great experiences in the past. I know a larger party requires patience on both ends and that mistakes are inevitable, but we had quite a few... our drink orders were mixed up repeatedly. One person ordered a salad with romaine lettuce and it came out with iceburg. The servers kept placing the wrong meals with the wrong individuals, which I know is hard not to do with a big group -but it added to our frustration. We did all get our food, but none of the dishes came out at the same time, so several people's food was cold by the time the final entree came out. The real fun started with the checks. Given the issues we had getting the right entree/drink to the right person, we knew the bills were going to be a nightmare -and they were. It took nearly 45 minutes to get our bills straightened out. By the time I actually received my bill (which was about 10 minutes after everyone else had paid and was leaving the restaurant) it was incorrect. I notified the server that my glass of Pinot Grigio was not on the ticket, he asked if that was a red wine. I know you only have to be 18 to serve alcohol, but it's important for servers to know which wines are white and which are red for customer service purposes. The server tried again with the ticket, which I had to go to the hostess stand to get, and it still did not have a glass of wine on it. Because I needed to leave I spoke to the manager, who was very nice and told me just to pay for my entree... but he kind of made me feel like I was making a stink to get my wine comped -which was not the case. Will I try Mama Ricotta's again? Yes, but never again will I go back with a large group & I'll make sure not to order wine next time.
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