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  • We had a hole in our waterline and had the water shut off all day. Called Roto Rooter in Matthews NC. estimated arrival was 12-12:30pm (2 hours after calling them). They came an hour late (1:30pm). The guy walked in looked at the problem (which we already cut a hole in the dry wall to see the hole in the water line) and starts making sounds like ugh, tisk, ugh several times before he said a word! I had a problem that needed to get fixed I didn't need an attitude. Then quotes us an insane amount. We told him we weren't going touse his service but to start out with an attitude was uncalled for. We called R&R plumbing they came out in less than an hour was nice, courteous and fixed the problem in under 20 minutes.
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