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  • I'm usually a do-it-yourselfer, but I ran into a problem I couldn't resolve. Professional Brake Service is close to my house, so I dropped in based on the recommendations of other Yelpers. After inspecting the brakes, they called to recommend replacing the well-worn rotors and cheapie brake pads I had just installed. Certainly legitimate issues, but I didn't have enough money to cover it. Jeff did the best he could based upon what I could afford. I thought the communication was good and I appreciated Jeff's efforts to help me get the most braking value out of my limited budget. I left perfectly satisfied that day. Anyway, their customer service shined brightest a few weeks later. I went to take off a wheel to rotate my tires and found that one of the lug nuts had been cross-threaded. Believe me, these things happen to everyone. I called Pro Brake and JD explained that they would be happy to fix it, but they were heavily booked that Friday. JD asked if I could come in Monday, and not only would they fix the lug, but they would also rotate my tires for me. Unfortunately that didn't fit my schedule. Jeff, the owner, agreed to squeeze me in. I took the truck and even though their lifts were full of cars, JD worked on my truck behind the shop right away. I have to tell you, replacing the stud is harder than you'd think on my truck, requiring disassembly of the whole wheel down to the bearings.. JD spent an hour on the job. They even tried to order a genuine Nissan lug nut to replace the one that was damaged. Unfortunately, it wasn't in stock, so they found a serviceable replacement in the shop. Every business can be pleasant when they're taking your money, but their true colors come through in a situation like this. They cheerfully owned up to the problem and did everything reasonable to see that I was satisfied. Trust me, some other places forget you as fast as they can process your payment. Thanks Jeff and JD. I appreciated your efforts and your honesty. Professional Brake Service is my go-to from now on.
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