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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So I haven't gone back, but I must give an update. I have written reviews for places I did not have a good experience at and the owners and managers have contacted me trying to justify my bad experience. I should come back because "they were having a bad day," "their location is similar to the other options nearby," or "maybe I don't know what good taste is," etc. After writing my non-glowing review, I was contacted by the owner of this salon, Kristen. I expected to get the same kind of response as we all have before, but I didn't. Before I could get the chance to email her back, she found my phone number in her database and called me asking me to let me know the specifics so that she could be aware of any way she can improve her business. It's refreshing to know this website is used by business owners in a constructive way. After explaining the specifics, she apologized, promised to work with her employees on improving their customer service skills and invited me back to try a massage with another therapist and try a facial as well. I applaud Kristen for emabracing growth, feedback, and education about her business. I work with small businesses everyday and know that many are opposed to change and will shut their ears to any type of negative feedback. Based on the interactions I've had with Kristen, I'm certain that this spa will be constantly improving and will be a location worth visiting long into the future. I recommend everyone try this day spa solely on the fact that it is being run by a very exceptional individual.
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